Yesterday we talked about my work history and how it has taught me many valuable lessons on
my way to my dream job. I left off saying… “Be flexible and above all” … The fill in the blank cliffhanger is: Give customers what they want.

If you give people what they want, then you can have whatever you want. That’s pretty much how the world works. But let’s talk about my first day on the job… In April 2004 I began working at Fashion Jewelry and Design Manufacturer in Bangkok, Thailand as a Sales and Marketing Director. This is the job I had been looking or all along.

This is where I really learned the jewelry business. The most important thing I learned was sourcing; how to get the proper jewelry pieces for clients and customers. I helped establish the e-commerce site, helped setup the retail jewelry shop, and was directly responsible for marketing and promotions. I did all those things and more. But my first day was very hectic. I had no idea what was going on and I needed to get a handle on things fast.

I called a meeting and I introduced myself. I asked everyone what their job function was and what needed to be fixed. We sat in that conference room for about an hour and really got to know each other. By the end of the day, I was considered a hero.

And I hadn’t even done anything yet. All I did was address the concerns of my team members and let them know that I would be there to help them every step of the way. If you want to run a successful jewelry business then you have to understand that the customers and the employees really run the business. Without them you have nothing. It’s your responsibility to make sure you serve both your customers and your employees. If you do that consistently, you will have a very successful
jewelry business.

Tomorrow we’re going to talk about how I’ve evolved since 2004 and what’s on the horizon for the future. Stay tuned,
Skype ID: Yariv Gai

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